Chapel Hill InnTown Policies
(a) If you have a physical condition that makes it difficult to climb stairs, please be aware that most of our units have bedrooms on the second floor. Please let us know if you need bedrooms on the first floor before filling out the reservation form.
(b) In the unlikely event that your unit should be rendered uninhabitable (fire or other event beyond our control), we will refund the pro-rated rent for time unused. If there are any problems in your unit upon arrival, call (919) 933-5296 so that we can take immediate corrective action. There are instructions to reach us 24 hours/day if the situation is urgent.
(c) Our wifi and satellite TV service are extremely reliable, but can rarely be disrupted due to adverse weather conditions or other circumstances. DVD players are usually available for a small charge upon request.
(d) Any unit for which we determine that our non-smoking policy has been disregarded will be charged $250.
(e) In order to keep our rates low, you must keep all doors and windows closed when the air conditioning or heat is in use. Failure to comply will result in an extra utility charge at management discretion. (If you smoke outside, please make sure door is closed behind you and make sure not to lock yourself out.) Additional charges made at management discretion for units left excessively dirty and/or damaged, failure to return keys, or other policy violations.
(f) Our phones use VOIP. You will get best reception in the living room (bedroom for unit #1). Local calls and calls using area codes 800, 866, 877, or 888 are free. Long distance domestic calls may be made by dialing 1+area code + phone number. International calls are normally blocked but can be unblocked upon request. International rates can be supplied upon request, and are usually less expensive than calling cards. Directory assistance and other billable calls are also billed to guests. Please inform us well in advance prior to departure if you have or will be making toll calls. If your phone bill is paid prior to departure, domestic long distance is billed at 10 cents per minute. If you do not arrange to pay prior to departure, domestic long distance calls will be charged to your card at $1/minute.
(g) We are not responsible for personal belongings or vehicles. Chapel Hill is a small college town with infrequent crime. Nevertheless, each unit is equipped with a security system for your peace of mind. Our front doors are equipped with double-sided deadbolt locks in addition to your door handle lock. This means that if you choose to lock the deadbolt from the inside, you would need a key to exit. We therefore advise leaving a key in the deadbolt at night so that in the unlikely event of an emergency, you can exit without needing to look for your keys.
(h) Cancellation policy: Please note that we are not a motel. We reserve a condominium specifically for you. If your travel plans are unsure, we advise waiting to make a reservation until your travel plans are confirmed. We understand that events occur that may prohibit you from keeping your reservation; however, unlike hotels that maintain hundreds of rooms, ours is a very small establishment and short-notice cancellations usually result in a vacant unit. We have made a commitment to you and often turn away potential guests when units have been reserved. With this in mind, we ask all guests to adhere to the following cancellation policy:
If you cancel more than 14 days in advance, there is a $50 processing fee.
If you cancel with 7-14 days notice, you will be charged for the length of your stay, but not to exceed 7 nights. Half of the cancellation fee may be used as a credit towards a future stay within 1 year (stay must have a duration at least as long as your canceled reservation).
If you cancel with less than 7 days notice, you will be charged for the length of your stay, but not to exceed 7 nights.
If you shorten the length of your reservation, you are responsible for the cost of the extra days you canceled, but not to exceed the cost of the overall cancellation fee described above.
EXCEPTION: Reservations for graduation weekend, certain sporting event weekends, and multiple units are not cancelleable unless unit(s) can be re-rented for your dates, in which case there is a $50 processing fee for each unit.
