MAINTENANCE EMERGENCIES

Please read this entire document before proceeding.  Examples of emergencies: broken refrigerator, serious water leak, no hot water.  

You should only contact these individuals if:

a) You have made a reasonable effort to contact me (email and phone), and

b) You have a genuine maintenance emergency that can no longer await my response.

Otherwise you will be responsible for the cost of the service call.  In all cases you will be responsible for the cost of letting you into the apartment if you lock yourself out.

If you have a water leak, you can temporarily shut off the water using the cutoff valves below toilets and sinks.   If they don't work, you can cut off water to the entire apartment by using the cutoff tool that is behind the handrail on the steps going to the downstairs units.   If none is there, check other foyers until you find one.  Instructions should be on the tool.

For electrical problems, first check your circuit breaker or fuse box before doing anything else. To reset a breaker, first flip it all the way off, then flip it on.

For heating or air-conditioning problems at Inntown, Brookside, or 12 Winterberry Way, call Bob at 730-2749.  If he does not respond within a reasonable time, you can try Boer Brothers at 929-9886,

For all other issues, Larry (260-8531), Phil (723-8160), or Dan (951-9699) can handle most anything.  If you can't reach them, try Owen at 336-504-8145 or Bruce at 638-5979.   If you have a plumbing problem and can't reach any of these guys, you can call Chris at 265-4026 or Danny at 201-9530 or Steve at 623-0053.

If you are unable to reach anyone, use the yellow pages.  You will be reimbursed provided it is a genuine emergency that cannot await my return call.  

Furthermore, if you call more than one person, you are responsible for making sure that only one person responds to the emergency.   You would be responsible for paying for multiple service calls for the same situation.   For example, suppose you call several people.  One person calls back and promises to come by 4 pm.   Later a 2nd person calls back and says he can come by at noon.  Before accepting the 2nd service call, you need to make sure that you can cancel the first service call that you had already arranged.