Different people have different definitions of what constitutes an emergency. The best definition of a maintenance emergency is something that can no longer await my return call or email, and which can cause damage to the premises, your health, your safety, your personal property, or will run up your water bill significantly if not handled immediately. Please read this entire page carefully before proceeding.
I have several individuals you can contact provided:
a) You have made a reasonable effort to contact me, and
b) You have a genuine maintenance emergency that can no longer await my response.
If you contact these individuals without first making a reasonable effort to contact me depending on the nature of the situation, you will be responsible for the cost of the service call.
If you lock yourself out you will need to call a locksmith at your expense if I am unavailable. Keep in mind that breaking a window to get in will cost more than a locksmith.
If you have a water leak, you can temporarily shut off the water using the cutoff valves below toilets and sinks. If you live at University Gardens, you can also turn off your water from the rear of the building as mentioned in your lease. (Units A-10 through A-18 have the cutoff handle by your water heater in a closet.) If you are at Chapel Hill InnTown apartments, the water shutoff for units 2 through 7 are under your kitchen sink. For unit 1, it is outside in the ground underneath the window next to the office door inside a black plastic box.
For electrical problems, first check your circuit breakers before doing anything else. To reset a breaker, you have to flip it all the way off before flipping it back on.
For appliance problems: Usually the only emergency would involve a refrigerator not cooling. Washers, dryers, and stoves can usually wait for me to respond. If a refrigerator is not cooling properly, please check with your neighbors if they can temporarily store your perishables until the problem can be repaired, in which case this is no longer an "emergency" and please wait for my return response. But if you can't store your food and can't reach me within a reasonable time, call Dan at 919-612-1570. If unable to reach him in a reasonable time frame, call Bill at 919-417-1975, or A&E at 800-905-9505.
If you reside at Chapel Hill Inntown and if you have heating, air conditioning, or hot water problems, call 919-929-7001.
For all other issues, including window a/c units, baseboard heaters, hot water problems, etc., these are people you should try first: Steve (919-623-0053), Mike (919-730-2059), Phil (919-723-8160), or Curtis (919-730-9040).
If you have a plumbing problem and can't reach any of the above individuals, you can call Dickie at 919-730-6291, Chris at 919-265-4026, or Danny at 919-201-9530.
If you have an electrical problem (not involving appliances) and can't reach any of the above individuals, you can call Rodney at 919-998-0016.
As a last resort, use an outside repair company. You will be reimbursed provided it is a genuine emergency that cannot await my response and/or a response from the individuals mentioned above. Furthermore, if you call more than one person, you are responsible for ensuring that only one person responds to the emergency. You would be responsible for the cost of multiple service calls for the same situation. For example, suppose you leave messages for several repairmen. One person calls back and promises to come at 4 pm. Later a 2nd person calls back and says he can come by at noon. Before accepting the 2nd service call, you need to make sure that you can cancel the first service call that you had already arranged.
Thanks in advance for your cooperation.